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Faq (Frequently Asked Questions)

 

FAQ

  1. What is the purpose of the Android stick in your business?

    • The Android stick serves as the connection between your display and the Google Slides presentation. It plugs into the HDMI port of your TV or monitor, allowing you to showcase your content seamlessly.

  2. How long does it take to receive the Android stick after ordering?

    • Upon ordering, the Android stick will be shipped to you, and you can expect delivery within 7 to 10 days.

  3. What if I’m not satisfied with the Android stick?

    • We offer a 30-day money-back guarantee, ensuring that you can try out the product risk-free. If you’re not completely satisfied, you can return it for a full refund within 30 days of purchase.

  4. How do I connect the Android stick to the internet and start presenting my Google Slides?

    • To connect the Android stick to the internet and start presenting your Google Slides, follow these steps:
      1. Plug the Android stick into your TV’s HDMI port.
      2. Turn on your TV and the Android stick.
      3. Use your TV’s remote control to navigate to the input selection menu or input selector button.
      4. Select the HDMI input corresponding to the port into which you plugged the Android stick.
      5. Navigate to the settings menu on the Android stick. This can usually be accessed by pressing the settings button on the remote control or navigating through the on-screen menu.
      6. Select “Network” options from the settings menu.
      7. Choose “Wi-Fi” from the network options menu.
      8. Select your Wi-Fi network from the list of available networks.
      9. Enter your Wi-Fi password using the on-screen keyboard.
      10. Once the password is entered, select “Connect” to establish a connection to your Wi-Fi network.
      11. After connecting to Wi-Fi, reboot the Android stick to apply the changes.
      12. Your Google Slides presentation will automatically appear on the display once the Android stick has rebooted, and it will continue to present your slides as configured.

  5. Can I use the Android stick with any TV or monitor?

    • Yes, the Android stick is compatible with any TV or monitor that has an HDMI port. Whether it’s a flat-screen TV, digital display, or projector, you can easily connect the Android stick to showcase your content.

  6. Can I use my own Google Slides presentation with the Android stick?

    • Absolutely! You can use your existing Google Slides presentation or create a new one to display on your TV or monitor using the Android stick. Simply upload your presentation to Google Slides, and you’re ready to go.

  7. Is technical support available if I encounter any issues?

    • Yes, we provide technical support to assist you with any questions or issues you may encounter. Our team is here to help you get set up and ensure smooth operation of your digital display system.

  8. How do I update the content on my display?

    • Updating the content on your display is simple. You can remotely access your Google Slides presentation from any device connected to the internet, allowing you to make changes or updates as needed. Your changes will be reflected on the display in real-time.

  9. Can I use the Android stick for commercial purposes, such as in a business or retail environment?

    • Yes, the Android stick is suitable for both personal and commercial use. Whether you’re showcasing menus in a restaurant, promoting products in a retail store, or displaying information in a corporate setting, the Android stick provides a versatile solution for your digital signage needs.

  10. What kind of support do you offer after purchase?

  • After purchase, we provide comprehensive support to assist you with any questions or issues you may encounter. We offer 24-hour email support, ensuring that you can reach out to us at any time for assistance. Additionally, we provide telephone support from Monday to Saturday, 10:00 AM to 6:00 PM. Our support team consists of knowledgeable staff members who are dedicated to helping you get the most out of your digital display solution. We don’t have a call center – when you reach out to us, you’ll speak directly to a friendly and experienced team member who can provide personalized assistance.
  1. What is the warranty coverage for the Android stick?
  • The Android stick comes with a 30-day money-back guarantee, allowing you to try it out risk-free. If you’re not completely satisfied with your purchase, you can return it within 30 days for a full refund. Additionally, the Android stick is covered by a warranty for up to 1 year from the date of purchase. This warranty covers defects in materials and workmanship under normal use. If you experience any issues with the Android stick during the warranty period, please contact our customer support team for assistance.
  1. What are the shipping options and costs?
  • We offer flat-rate shipping for all orders, with a fee of $20.00 Canadian. This ensures that you know exactly what to expect for shipping costs at checkout.
  1. What payment options do you accept?
  • We accept several payment methods to make your purchasing process as convenient as possible. You can pay for your order using Visa, MasterCard, cheque, or direct deposit. Choose the option that works best for you at checkout.
  1. Is the Android stick compatible with any TV?
  • Yes, the Android stick is designed to work with any TV or monitor that has an HDMI port. Whether you have a flat-screen TV, digital display, projector, or any other device with an HDMI input, you can easily connect the Android stick to display your content.